Help, trust, and releases · player, parent, coach, organization, partner, help · both
Troubleshooting
Identify a 6Tool problem, try safe recovery steps, and collect support details.
- Last reviewed:
- 2026-08-30
- Applies to:
- 2.2
Video guide
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Troubleshooting
Use this checklist when you are not sure which feature is failing. Preserve an in-progress quiz or form before reloading whenever possible.
Identify the affected surface
- Note whether the issue is in the 6Tool mobile app, a signed-in web app, or a public event, QOTD, leaderboard, or results page.
- Copy the page URL or record the screen name without changing the URL.
- Confirm that you are using the intended account, role, team, organization, and environment.
- Record the exact message and the time it appeared.
Expected result: you can identify one affected page or action and choose the matching guide below.
Try the smallest safe recovery
- Confirm that the device is online.
- Wait for any active save or submission to finish.
- Retry the displayed action once.
- If no work is in progress, reload the page or close and reopen the app once.
- Update the browser or install the latest available 6Tool app update.
Do not repeatedly submit a quiz, signup, purchase, invitation, or roster change. Repeated attempts can create duplicate work and make the original failure harder to diagnose.
Choose a focused guide
- For passwords, provider sign-in, redirects, or expired sessions, use Troubleshoot sign-in and sessions.
- For a missing quiz, team, organization, course, score, or result, use Troubleshoot missing content and results.
- For video, shared-device, browser, or notification behavior, use Video and device troubleshooting.
- For a public partner or event URL, use Troubleshoot partner and event links.
Contact support
Include the page URL or screen name, account role, app version, operating system, browser if applicable, timestamp with time zone, exact error, and the safe steps already tried. Add a support or correlation ID when the product shows one.
Support will never need your password, one-time code, provider token, full payment details, or private report contents. Remove unrelated names, emails, and child information from screenshots.