Troubleshoot missing content and results

Content appears according to your account, role, membership, assignment, and the state of the item. Check those connections before repeating work.

Check the account and context

1. Confirm that you are signed in to the account that received the assignment or invitation.
2. Verify the current role and, when shown, the selected child, team, or organization.
3. Open the expected dashboard again and allow it to finish loading.
4. Check the device connection, then refresh the page or reopen the app once.

Expected result: content assigned to the active account and context appears in its normal section.

Missing quiz, course, or team

1. Check the assigned, available, and completed sections that apply to the content.
2. Ask the coach or organization contact to confirm that the item is published, assigned to the correct person or group, and still available.
3. For a team or organization invite, reopen the original complete invite while signed in to the intended account.
4. For Premium content, confirm that the active account has the required access; do not make a second purchase as a troubleshooting step.

Missing score or result

1. Confirm that the attempt reached its completion screen.
2. Wait for any save indicator to finish before leaving the page.
3. Check the completed or results area under the same account and context.
4. For an event, return through the original event link. A hard refresh of the event results page can lose the current result session.
5. For a shared assessment result that says Results not available, ask the owner for a current approved link. Do not alter or guess the link token.

Expected result: the saved completion is visible to the authorized account, or the owner confirms why the item is not currently available.

Troubleshooting

• Do not retake a scored quiz or assessment until support or the assigning contact confirms the first completion was not saved.
• Do not join the same team repeatedly or create a duplicate account.
• A public leaderboard may show only a subset of entries or aggregate results; it is not the authoritative private player report.
• QOTD answers made anonymously are tied to the current device until you sign in and save history.

If the item remains missing, contact support with the content title, team or organization name, account role, page or screen, completion time, device and app version, and any displayed completion or support ID. Do not send answer content, another player's report, a password, or a private result link.

Related guides

• Take a quiz
• View and understand a report card
• Use public leaderboards