Troubleshoot sign-in and sessions

Use the sign-in method and email already associated with your 6Tool account. Invitations, partner history, and saved results may be connected to that exact account.

Email and password sign-in

1. Confirm the email address, including spelling and any plus-address suffix.
2. Enter the current password. Passwords are case-sensitive.
3. If it is not accepted, use Forgot password from the standard sign-in page.
4. Check spam and filtered folders for the reset message.
5. Complete the reset in the same browser, then return to the original 6Tool page and sign in.

Expected result: you return to the requested 6Tool surface under the intended account.

Provider sign-in

1. Select the provider option shown by the page, such as Continue with Google.
2. Choose the provider account already linked to 6Tool.
3. Review the consent window and continue only if the request is expected.
4. If a popup is blocked, allow popups for that 6Tool page and retry once.

Do not create a second 6Tool account because the wrong provider account was selected. Cancel and restart with the intended account.

Session or deep-link problems

1. Copy or keep the original invite, event, assessment, or partner link.
2. Finish sign-in, then reopen the untouched original link.
3. On mobile, if the app does not open, use Continue in Browser or the displayed app-store option.
4. If a page repeatedly redirects, open the link in a full browser instead of an email or social app's embedded browser.
5. If the session has expired, sign in again through the normal sign-in page.

Expected result: the original link opens its intended destination after the session is restored.

Troubleshooting

• No account found: confirm the email and whether the account uses a provider sign-in instead.
• Invalid or incorrect email or password: reset the password; do not repeatedly guess.
• Reset message missing: wait a few minutes, check filters, and confirm the exact email before requesting one more message.
• Wrong role or dashboard: sign out, then sign in to the account that holds the needed role. Do not ask another user to share their session.
• Under-13 account setup must use the parent-led path shown by the product.

If the issue continues, contact support with your account email, intended role, page URL, sign-in method, device, browser, timestamp, and exact error. Never send your password, reset link, one-time code, session cookie, or provider token.

Related guides

• Create an account and sign in
• OAuth consent and partner sign-in
• Troubleshoot partner and event links