Players · player, parent, coach, organization, help · both
Contact support
Collect safe diagnostic details and contact 6Tool support.
- Last reviewed:
- 2026-08-30
- Applies to:
- 2.2
Video guide
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Contact support
Try one safe refresh or app restart first. For team assignments and event rules, the coach or organizer may be the fastest contact.
Prepare a support request
- Write the task you attempted and the expected result.
- Include the account email or username, but never a password or one-time code.
- Include mobile or web, device or browser, operating system, and app version when available.
- Record the exact error and approximate time with time zone.
- Include non-sensitive names such as the organization, team, quiz, course, assessment, or event.
- Crop screenshots to remove child names, private results, payment details, tokens, and unrelated notifications.
- Use the support option shown in 6Tool or the official support channel.
Expected result: support receives enough context to identify the affected surface and time without requesting sensitive data.
Support will never need your password, full payment card, sign-in code, or password-reset link. A parent or guardian should contact support for a managed child and disclose only the minimum information needed.