Manage an organization subscription

Subscription management is available to an organization owner in the organization web portal. Have the billing account details available.

Review or change the subscription

1. Open the profile menu and choose Subscription, or use Manage Subscription from the organization summary.
2. Review the current plan and team quantity.
3. Review invoices when the owner invoice section is available.
4. Choose the manage action to open the hosted billing portal.
5. Make the intended billing change there and return to 6Tool.
6. Wait for the subscription state to refresh, then verify team capacity and plan details before creating another team.

The number of available team slots follows subscription quantity. Changes made in the billing portal may take a moment to appear. Complimentary subscriptions show an informational message instead of standard billing controls.

Troubleshooting

• If the portal link cannot be generated, retry after signing in again, then contact support.
• Do not repeat a purchase because the return page has not refreshed yet.
• Only send invoice identifiers or the last four digits requested by support; never send full payment-card data.

Related guides

• Resolve billing problems
• Create a team
• Plans and Premium