Troubleshoot organization billing

Only an organization owner should troubleshoot billing. Never send a full card number, password, or authentication code to support.

Diagnose the problem

1. Open Profile → Subscription and record the displayed plan, team quantity, and most recent invoice status.
2. If you just returned from payment, wait a few minutes and refresh once.
3. Choose the manage action and confirm the hosted billing portal opens.
4. In the portal, verify the billing account and intended subscription change.
5. Return to 6Tool and confirm the subscription and available team slots.
6. If still incorrect, contact support with organization name, account email, approximate time, invoice identifier, and a screenshot with payment details redacted.

Billing changes can take a moment to synchronize. A team-capacity card is based on the current subscription quantity and existing team count.

Troubleshooting

• If no invoice section appears, confirm you are signed in as the owner.
• If a portal link fails repeatedly, stop and contact support rather than attempting another purchase.
• For a duplicate or unknown charge, provide invoice IDs and dates; do not publish billing information in a team message.

Related guides

• Manage the subscription
• Plans and Premium
• Privacy and support